For Staff:

To submit a ticket for tech assistance, simply send an email to help@uniongap.org.  When you send the email, it will create a ticket that is easy to track for our tech department.

Please be sure to include in your email:

• Subject line,

• description of your issue or question/request,

• room number,

• and a good time to stop by.

For Students/Families:

For tech assistance, call 509.823.4977 to submit a help ticket.

Please be prepared to provide the following information upon calling:

• Device type (iPad, laptop)

• Device asset tag (applicable to District devices only. Below is an
  example of what our District asset tags look like)

• Description of the issue(s) and what you are doing when it happens
  (example: trying to send a chat message, I push the enter button
  and nothing happens)

• Specific error information/error code(s) if applicable